Patient Portal
Our patient portals are a free and secure online home for your hospital and physician office health information. The portal allows you to view your medical records on any internet-enabled device and become a more active partner in your health care.
DeKalb Regional Medical Center
DeKalb Clinic
DeKalb Primary Care Offices
- DeKalb Family Medicine
- DeKalb Primary Care
- Henagar Family Medicine
DeKalb Specialty Care Offices
- DeKalb Cardiology
- DeKalb General Surgery & Bariatrics
- DeKalb Orthopedics & Sports Medicine
- DeKalb Sleep Medicine
When you sign-up for the portal, you will be able to:
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View and share your personal health record (PHR) related to your hospital stays or DeKalb Medical Group physician office visits.
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Have electronic access to an updated list of medications, diagnoses, allergies, lab test results, patient history and other healthcare information related to your inpatient hospital or physician office visit.
- Access your hospital discharge instructions for better after-discharge care.
- Manage family members’ health records once you are authorized.
Signing Up for a Free Account is Easy
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Show your photo ID at hospital registration or your physician office front desk and provide your email address. We’ll send you an email with a link to the appropriate portal. (You also can call our Health Information Management department or our toll-free Help Line at 844-686-3498 to verify your identity and provide an email address.)
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Click on the link in the email, and follow the instructions to set up your portal account and create your personal password.
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Once your account is set up, you can log in from any Internet-enabled device to view and download your information.
Your Privacy is Important
Your personal and medical information in the patient portal will be kept confidential. Our portal uses a secure, encrypted connection that meets the highest industry standards. All health data is stored on a secure server and managed with the protection of your information in mind. We will not share, sell or lease your personal information with any outside party not affiliated with our organization. Only you – and those you authorize – will be able to see or gain access to the information in your portal.
Bookmark the site to make it convenient to visit regularly.
Your username will always be your email address. Each time you enter your Portal account, you also will need to enter your password and answer your security question for extra security.
Patient Portal Frequently Asked Questions
How do I access the Patient Portal?
You will need an email address and a device with Internet capability to set-up an account and use the Portal. Your email address will serve as your username.
What type of information will be communicated through the Patient Portal?
The Portal is designed to communicate non-urgent information. For example, office visit reminders and routine test results will be available for your review, and you can send questions to your doctor/healthcare provider or request prescription refills.
How often do you check the Portal for incoming messages?
Our DeKalb Medical Group staff checks the Portal throughout each office day and sends responses. Messages received after office hours are read the next business day. On the rare occasion when we receive a large volume of messages, it may take our staff a couple of days to process them and to send you a response. Remember: only use the Portal for non-urgent matters; if there is an emergency, dial 9-1-1 or go to the nearest Emergency Room.
Is my information on the Portal secure?
Communication through the Patient Portal is carried over a secure, encrypted connection. All medical information is stored securely in the electronic medical record system.
What is a family access account?
A family-access account allows you to access the information of multiple family members through one Patient Portal account, versus setting up a separate account for each person. The level of access for each patient may be determined by the patient or by our practice. For example, you may have access to billing and messaging only, or you may have full access to all information.
What if I forget my password?
On the Portal log-in page, simply click, “Forgot your password?” and follow the instructions.
May I change my password?
Yes. After logging in, click the “My Profile” tab and then select “Security Settings.” Be sure to click “Update” when you have entered the new password.
What forms of payment are accepted on the Patient Portal?
Visa, MasterCard, Discover and American Express are all accepted, as are debit cards with a Visa or MasterCard logo.
What is your privacy policy?
Our practice complies with all regulations regarding the privacy of patient records. Additionally, your name and email address will never be sold or leased. You may view the full privacy policy by clicking the privacy-related links at the bottom of the Portal site.
How do I log out of the Patient Portal?
Click “Sign Out” at the top right of the screen to log out. It is especially important to log-out if you are using a public computer or sharing a computer. If the keyboard remains idle for 10 minutes, automatic log-out will occur and any information not saved or sent will be lost.